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This feedback is:
{{{
[ ] Positive
[X] Negative
[ ] Neutral
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My IRC nick is: Rantpaste

Please briefly describe the interaction that caused you to file this ticket:

Frustratingly, Southern_Gentlem decided to chastise another user for offering help to a third user:

{{{
<ljsoftnet> how do i install lxde in fedora 15?
<bookwar> ljsoftnet: yum install @lxde-desktop
<Southern_Gentlem> ljsoftnet, how have you tried
<Southern_Gentlem> bookwar, and that helps him learn how
}}}

I see nothing wrong with bookwar's help, and this could discourage him from helping in future.

Please note other IRC nicks that are involved in this interaction: bookwar, ljsoftnet, Southern_Gentlem

Please describe what action or positive change could be adopted based on this feedback:

• I understand that different people will help differently, but there is no need to chastise users (especially when their input isn't wrong or unhelpful).

• Further, asking 'how you have tried' isn't helping - rather, it's just throwing the question back at someone who may not have the first clue what they are doing. This is support, not 20 questions.

Any additional notes or logs:

Full transcript:

{{{
<ljsoftnet> how do i install lxde in fedora 15?
<bookwar> ljsoftnet: yum install @lxde-desktop
<Southern_Gentlem> ljsoftnet, how have you tried
<Southern_Gentlem> bookwar, and that helps him learn how
<Rantpaste> Southern_Gentlem: We're here to help, not to teach ;)
<Southern_Gentlem> Rantpaste, wrong this channel practises teach a man to fish
<bookwar> Southern_Gentlem: good teaching needs time
<Rantpaste> But all you did was ask him how he's tried to fish before - that's not helping or teaching
<Rantpaste> Granted, pointing him towards a tutorial or howto would have been better, but I don't know of one :)
<Southern_Gentlem> Rantpaste, man yum grouplist groupinstall
<Rantpaste> That doesn't tell him how to install LXDE at all :/ I think you're trying to be flippant, so I'm gonna leave this subject be
<Southern_Gentlem> @feedback Rantpaste
<fedbot> Rantpaste: Hey, we want to make the channel better. How about dropping us a note and let us know how you feel, good or bad. https://fedorahosted.org/irc-support-sig/
}}}

Thanks for your feedback!