This feedback is:
{{{
[ ] Positive
[X] Negative
[ ] Neutral
}}}

My IRC nick is: so_solid_moo

Please briefly describe the interaction that caused you to file this ticket:

I'm pasting the logs below.

Basically, a user came into the channel to idle, watch, and help out. They initially made a mistake attempting to join another IRC channel, and then compounded that error by a bit of sarcasm that really wasn't offending anyone. At that point their card was marked and they ended up being kicked.

I was unable to participate in the last IRC support meeting, I only caught the end of it, but I noticed that part of the discussion was about how to encourage people to participate in #fedora and help new users. This was someone who was visiting to watch and learn, and potentially help out, and they got a raw deal. This needs to change.

As far as I can see they didn't break any rules, and I can't help but think they've been sent on their way with an exceptionally negative view of Fedora.

Please note other IRC nicks that are involved in this interaction:

I've deliberately left the nicks out of this specific log; they know who they are, but that's beside the point. This isn't the first time I've seen people dealt a raw deal on joining the channel because they happen to catch an Op in a poor mood. #fedora needs peace keepers, not police.

Please describe what action or positive change could be adopted based on this feedback:

1. people being kicked should get two chances. On the first, they should be told what specific channel rule they have broken, and that they risk being kicked if they do it again. If they do it again, by all means kick, but again tell them what rule they've broken.

2. the consistency in kicking is pretty awful. There was a user on just yesterday who was extremely foul-mouthed for an extended period of time, and ended up getting a kick/ban about an hour too late imho. Much clearer-cut rules would encourage both consistency and fairness.

3. there is a tendency amongst some to ask leading questions of users which inevitably leads to conflict. I can't help but note that if the user below had been left alone the whole situation would not have escalated. They really were not doing the channel any harm whatsoever.

Any additional notes or logs:

{{{
--> [user] (~[user]@xxxx) has joined #fedora
<[user]> Hi everyone.
<[other user]> howdy
<[user]> /join #ubuntu
<[user]> lol
<[user]> that dont work on empathy wtf
<[user]> empathy sucks at irc
<[op1]> you fail
<[user]> not really since i am in the room by using join room
<[user]> empathy fails at taking commands
[op1] uses xchat
<[user]> good for you
<[op1]> can we help you with a Fedora issue?
<[user]> no thanks i am just idling to help ppl
<[op1]> with Fedora I hope?
<[user]> ...
<[user]> no i am here to help people with windows XP
<[op1]> because advocating other $OSes like Bongo isn't allowed
<[op2]> [user], then you're in the wrong channel.
<[user]> oh damn
<[op1]> I smell a troll
<[op2]> [user], bye.
<[user]> ok lol... i am here to idle...
<[user]> and see peoples issues
<[user]> with fedora
<[user]> so yeah...
<[op2]> [user], do you require end user support for FEDORA* ? If not, you are in the wrong place.
<[user]> dude just leave me alone i am here to be in the channel
<-- fedbot has kicked [user] from #fedora ([op2])
}}}

Thanks for your feedback!