A fedora supporter(?) (or just a user, I don't know) decided I shall not file a bug because he/she personally thinks it is working as designed. As far as I can judge, the person isn't a developer of the given product, and also I don't see why the person should personally decide on what fedora users should be able to file bugs about and what not.
I should probably not even need to defend the bug here, but it wasn't a useless random ticket but something I genuinely feel is a problem: I did have issues with this (my disk was full, and I had tried investigating because df showed a lot of free space (btrfs, you may know the troubles..) and I required root access to do so - however, root login would not work), so it wasn't just a theoretical exercise.
However, at the time of the conversation, my disk and root logins and all were in a nice state again, which makes the response I received even more useless and disappointing.
I would really prefer if people on #fedora were not to make themselves ultimate deciders on what people can file bugs about or not, but rather leave it to the actual devs on bugzilla what to accept and what to refuse.
This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}}
My IRC nick is: MrJones
Please briefly describe the interaction that caused you to file this ticket:
{{{ 15:04 < MrJones> for a bug of the TTY which I get when using ctrl+alt+f2, which component would I choose on the bug tracker? 15:04 < todd_dsm> removed because unrelated, some console output 15:04 -!- thunderbirdtr [~thunderbi@fedora/thunderbirdtr] has quit [Remote host closed the connection] 15:04 < fenris02> MrJones, depends what sort of bug likely .. 15:04 < fenris02> todd_dsm, that's curious. why are those files modified? 15:05 < MrJones> fenris02: login no longer works when disk is full 15:05 < fenris02> MrJones, heh 15:05 < MrJones> (password prompt never shows up after entering user name, then login times out) 15:05 < fenris02> MrJones, sounds like you have your answer already. 15:05 < MrJones> I am happy to have it closed as not a bug 15:05 < todd_dsm> I added a 'set -x' to the top of the script; the other one I can't say, I didn't touch it. 15:05 < MrJones> I would still prefer to file it in the first place 15:06 < fenris02> MrJones, pointless, as it's working as designed. 15:06 < fenris02> MrJones, you already know the real problem. fix it. 15:06 < MrJones> can someone who is helpful tell me the necessary component? thanks 15:06 < MrJones> as long as I know, fenrus02 isn't the ultimate authority on which bugs may be filed yet. 15:06 -!- TFiD [~TFiD@unaffiliated/tfid] has joined #fedora 15:06 * fenris02 lulz }}} (no further response on the subject followed)
I admit my reaction wasn't the most well-considered either, sorry for that. (as you can probably tell, I was pissed if you accept that as a weak excuse)
Please note other IRC nicks that are involved in this interaction:
Please describe what action or positive change could be adopted based on this feedback: I don't know what would be the best course of action. I can only say I have been seing fenrus02 getting rudely arrogant (disclaimer: that is my subjective impression) with others asking for help before (including myself), I'm not sure what should be done about it. I would certainly like to see that change though.
Any additional notes or logs:
Thanks for your feedback!
You stated the issue quite clearly:
15:05 < MrJones> fenris02: login no longer works when disk is full
You even quoted it above.
Free up disk space.
The response on #fedora seems to suggest I overreacted, however I still feel supporters shouldn't suddenly jump to different suggestions instead of providing the necessary information to file bugs if a user wishes to do so. For documentation (EvilBob appears to have been confused about the intent of this ticket which the following transcript should clear up), I'll add a bit of the following reactions:
{{{ 15:52 < EvilBob> MrJones: You filed a ticket because fenris02 suggested you not file a bug? 15:52 < EvilBob> MrJones: Just trying to wrap my head around this... 15:52 < MrJones> EvilBob: no because he refused to name the component which I found quite awkward :/ 15:52 < fenris02> EvilBob, worse. i told him not to bother because his disk was full .. 15:52 < MrJones> then suggesting i fix the "real problem", which there isn't 15:53 < EvilBob> MrJones: fenris02 is not obligated to do a damn thing 15:53 < EvilBob> MrJones: Best of luck to you. 15:53 -!- DaemonFC [~DaemonFC@unaffiliated/daemonfc] has quit [Remote host closed the connection] 15:54 < gregor3005> fenris02: i get no result with your command 15:54 < EvilBob> MrJones: You have no entitlement to support 15:54 < fenris02> gregor3005, then there are no packaged config files for it. 15:54 < gregor3005> fenris02: ok, so in gconf? 15:55 < fenris02> gregor3005, means it lives in your home dir someplace. dconf for gnome3, gconf for gnome2, or somewhere in ~/.config/ for most anything else 15:55 < MrJones> EvilBob: I personally felt like he refused to help further because he thought I should not file a bug about it. if that impression was wrong, then I apologize 15:55 -!- crobinso [~crobinso@redhat/crobinso] has quit [Quit: Leaving] 15:55 < EvilBob> MrJones: There is no need for added discussion, I just wanted to be sure I read it correctly 15:55 < MrJones> it should be obvious from the ticket I felt that way. if you all disagree, I suppose it will just be closed and I'm sorry for wasting your time and discrediting fenrus02 15:55 < EvilBob> MrJones: He can stop helping you at any time for any reason. 15:56 < MrJones> sure, but is it wrong of me to consider that unfriendly? 15:56 < EvilBob> MrJones: as can I, have a great day. 15:56 < gregor3005> fenris02: ok dig into my user folder 15:56 < MrJones> he did kinda help me though, with suggesting I fix my filled disk. I kinda felt mocked by that too - but then again, it might just be me. I suppose we just wait how that ticket settles 15:57 < MrJones> should I attach this conversation too? I suppose it might clear things up if the ticket isn't obvious 15:57 < EvilBob> I don't care to be involved 15:57 -!- athos-ribeiro [~Tarso@187.36.65.29] has joined #fedora 15:57 < EvilBob> Best of luck to you. 15:57 -!- Neo31 [~Neo31@ubuntu/member/neo31] has joined #fedora 15:57 < MrJones> but you wouldn't mind if I did? 15:58 < EvilBob> I don't see the point 15:58 < EvilBob> I don't see the point in the ticket at all 15:58 < MrJones> ok 15:58 < DiscordianUK> Don't you have anything better to do MrJones ? 15:58 < EvilBob> adding to it is not going to help }}}
Sorry for wasting your time if you all feel this might be wrong to report. (however let me add, I feel that suggesting a person after filing feedback they shouldn't be wasting their time with that is a kinda awkward thing to do aswell)
IMHO, You're welcome to file bugs anytime you like. If someone in IRC tells you they think you shouldn't, you can do that or decide to file anyhow. There's nothing preventing you from doing so. Folks in IRC opinions are their own, and you should follow them as much as you choose to. You can also get second opinions before deciding instead of just hearing from one person.
We discussed this at todays meeting. Thanks for your feedback.
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