This feedback is:
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[ ] Positive
[X] Negative
[ ] Neutral
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My IRC nick is: FranciscoD

=== Please briefly describe the interaction that caused you to file this ticket: ===

Time and time again, I've seen people blow off users and provide the reason "You aren't paying me! I'll help you if I want!" I'd recommend that such people '''not be allowed''' to help at all in #fedora. You cannot '''volunteer''' to help, and then use '''no pay''' as a reason to '''not''' help. '''Volunteering implies that you're doing it for free, without pay.'''

I understand that it is '''community support''', and we do get people who do '''ridiculous''' things to their systems. However, it is common decency to either help a user that you started assisting till their issue is solved (irrespective of how much they may irritate you), or at least until someone else takes over their case. To start helping someone and then leave them with "best of luck to you" is unfair, and frankly, bad support.

The support sig '''interfaces most''' with fedora users, much like the ambassadors do. It doesn't help the community when we in the support sig act rudely towards users. '''When you're helping in #fedora, you are representing fedora''' (We even use @fedora cloaks!). Irrespective of what a user has done, and how much they irritate you, you're expected to behave properly, with respect, as a fedora contributor. How would it be if our ambassadors went about saying "Oh! You use ubuntu? I'm not going to speak to you!"?

I've also noticed that folks helping have their own preferences on subject such as security. These may be good practices which should be followed in general. However, a user not following these guidelines does not become undeserving in any way. As an example, I saw a user being denied support '''because he/she had selinux disabled''' (''I see you disabled selinux. Best of luck to you.''). I'd rather that he/she be assisted, and suggested to enable selinux. Does denying assistance for this seem fair to you?

=== Please note other IRC nicks that are involved in this interaction: ===

None. It's a general trend I've seen from my experience in the channel.

=== Please describe what action or positive change could be adopted based on this feedback: ===

I'd like it to be clarified that anyone who wishes to help out in #fedora is doing it voluntarily, to help users, in the spirit that a community supports it's users. If they blow off users and respond with "I'm not getting paid for this, I don't '''have''' to help you", they should be asked to leave (and recommended that they join epel support or wherever they can get paid for it?)

I would also like everyone helping to advise users to follow good practices. However, limit it at that. The final choice should be left to the user. Our task is to support them '''irrespective''' of how they've broken their systems (hence the terms "support"/"troubleshooting"). In the worst case scenario, we'll recommend a reinstall. However, in no circumstance should a user be battered for something they've done (or not done) to their installation.

=== Any additional notes or logs ===

None.