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My IRC nick is: JamesNZ

Please briefly describe the interaction that caused you to file this
ticket: The fedbot asked me to :D Also, I've noticed that the user BobJensen is rather abrupt at times. Often to the point of rudeness.

Please note other IRC nicks that are involved in this interaction: BobJensen, PetiteMoufette

Please describe what action or positive change could be adopted based on
this feedback: He could be asked to be a bit more dipomatic when in a discussion.

Any additional notes or logs: Below is a direct copy/paste of some interactions on 29/11/12:
{{{
<PetiteMoufette> hey guys what software can I use to write an ISO to disk?
<BobJensen> PetiteMoufette: man yum
<JamesNZ> PetiteMoufette: Brasero, K3B etc. There are lots ;)
<BobJensen> PetiteMoufette: research how to conduct a SEARCH
<PetiteMoufette> BobJensen, how about you don't rtfm people that's why people choose Ubuntu or Fedora because the support is better.
<PetiteMoufette> JamesNZ, thank you
<BobJensen> PetiteMoufette: There is no reason you can't search through the options
<BobJensen> NONE
<BobJensen> other than laziness
<Khaytsus> PetiteMoufette: https://www.google.com/search?q=write+an+ISO+to+disk+fedora
<Khaytsus> Seriously...
<PetiteMoufette> http://www.linuxforums.org/forum/newbie/189821-fedora-17-iso-burning.html
<PetiteMoufette> that's what I got
<PetiteMoufette> Anyway.. no need to bitch
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<BobJensen> Then why did you?
<PetiteMoufette> do you get your kicks from being a douche? or does it come off naturally?
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<BobJensen> and the support for Ubnutu is not "better" it is just different
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<JamesNZ> BobJensen: Seriously dude. It was just a question, you weren't required to answer.
<BobJensen> JamesNZ: Neither were you
<BobJensen> JamesNZ: and please don't call me dude.
<mutk> http://docs.fedoraproject.org/en-US/Fedora/17/html-single/Burning_ISO_images_to_disc/index.html There is also a whole Documentation project guide at docs.fedoraproject.org
<BobJensen> I've done nothing to insult you
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<JamesNZ> BobJensen: My apologies, but I don't think PetiteMoufette did anything to insult you either.
<JamesNZ> No offense meant.
<BobJensen> JamesNZ: I suppose in your book, I should have run the yum search myself and listed the 30 or so odd results for them?
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<JamesNZ> No :) I would have listed the ones I knew of off the top of my head (which I did). And then tell them how to find the answer for themselves with yum (which I forgot).
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<JamesNZ> Again, no offense.
<mutk> JamesNZ, I would have pointed them at the documentation, because that is what it is for.. :)
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<JamesNZ> mutk: Can't argue with that logic :D I just think that it's best to do so in a more diplomatic way.
<JamesNZ> Anyway, lets get off that topic....
<fedbot> Hey, we want to make the channel better. How about dropping us a note and let us know how you feel the channel is doing, good or bad and give feedback about users or issues also. https://fedorahosted.org/irc-support-sig/ (Tickets reviewed weekly)
}}}

And then a little while later:

{{{
<PetiteMoufette> Firstly I wanted to say, sorry. My behaviour wasn't right and I apologize. I was in pure panic mode because for whatever the reason being I thought it was smart to follow a tutorial that was talking saying to get my game working I had to install catalyst drivers / kernel or whatever. Secondly, BobJensen I understand that you may feel that you're more superior than most because of whatever knowledge you have of Linux or Fedora or what n
<PetiteMoufette> ot. Please mind the little people though that ask for assistance. I'm not one that requests answers I use IRC when all my Google..ing has failed me. To think you're actually booty-tickled from the incident is one thing but I would still like to apologize for my actions as they were rude.
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<Initia7_B> pm that please
<mutk> PetiteMoufette, Here is a great reference BTW. You missed it - http://docs.fedoraproject.org/en-US/Fedora/17/html-single/Burning_ISO_images_to_disc/index.html There is also a whole Documentation project guide at docs.fedoraproject.org
<PetiteMoufette> mutk, yeah I found that when I searched. I didn't know if it applied to what I was trying to do. I simply used dd if=/home/invisibleheero/ubuntu.iso of=/dev/sdb
<BobJensen> PetiteMoufette: Firstly, piss off
<BobJensen> PetiteMoufette: Secondly, It's not about being superior.
<BobJensen> PetiteMoufette: it's about teaching you to help yourself
<Initia7_B> PM = private message.
<PetiteMoufette> Initia7_B, we know
<Initia7_B> :-)
<BobJensen> Initia7_B: I've no interest in PMs. PetiteMoufette was an inconsiderate publicly so any apology should be also.
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<theborger> BobJensen: thanks for the links, those are helpfull
<BobJensen> PetiteMoufette: Do NOT send me private messages
}}}

IMHO this is very rude behaviour from BobJensen, admittedly PetiteMoufette probably shouldn't have implied that BobJensen thought he was superior, but even so I think that telling someone to "piss off" is totally uncalled for.