#1500 Deactivate accounts that infra could not contact for 7 days.
Closed None Opened 8 years ago by pingou.

= phenomenon =

Packager must have an email address in FAS that corresponds to an account on bugzilla. Otherwise, Fedora infra is unable to propagate their ACLs from FAS to bugzilla, nor to configure bugzilla so that bug report opened against packages they maintained get assigned or cc'ed to them.

When a package updates his/her email address in FAS, within the hour, we start sending them an email asking to either revert the change, change the email in bugzilla or create a new bugzilla account.

This process is automated, and to each email sent, nirik and I are CC.

Most of the time, packager notice and fix their settings in a few hours or a few days.

There are however situation where the packager is not responding to the emails.

I would like to ask FESCo the permission to deactivate the FAS account of packagers that do not responded to our email for 7 days or more (that's 7*24 emails sent to them, and more to nirik and I).

Deactivating the account, should let them re-activate it whenever they come back without having them lose any of their groups or permissions.
It will also stop the script from sending to nirik and I these lovely emails as well as prevent anyone from using this packager's privileges while he/she is away from keyboard and emails.


+1 (thanks pingou for your answers)

I question the need to send an email every hour for an entire week. If someone did that to my account, I'd probably have the emails listed as spam within 2 hours.

Anyway, I'm +1 to this request.

Replying to [comment:3 jwboyer]:

I question the need to send an email every hour for an entire week. If someone did that to my account, I'd probably have the emails listed as spam within 2 hours.

Well, the idea isn't that you mark the email as spam but rather that you fix the situation :)

Replying to [comment:4 pingou]:

Replying to [comment:3 jwboyer]:

I question the need to send an email every hour for an entire week. If someone did that to my account, I'd probably have the emails listed as spam within 2 hours.

Well, the idea isn't that you mark the email as spam but rather that you fix the situation :)

No, I meant my filters would trigger it as spam. A repeated message in such a short timeframe would likely trigger many spam filters.

I agree with Josh, that the frequency of emails seems to be too high. What was the reason to propose to send the email every hour? Would e.g. something like 2 emails per day (iow every 12 hours) be enough?

The reason is simply because thats when the script runs and it's easy to also send email then.

If we decouple the script runs from the nag emails we would need to setup a more complex setup with the script updating a list and a second job to send the nags. No big deal, just in the past people have been quick to fix things so we never needed/wanted it.

Request from ticket #1500 is approved, however please consider longer period than 1 hour between the emails. (+6, 0, -0)

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