Till now, all Fedora freemedia requests are processed by hand. Users fill in a form, that form generates a mail to freemedia list. This mail is then manually processed then.
Instead of doing this if we could have a Request tracker for the same, people will fill in the form, that will generate a ticket (as in trac.)
The reports will be generated based on country and the interested contributor can find requests from his country, accept the ticket and once shipped, can close the ticket.
This will also enable requester to track his/her request continuously, which is not possible in the current system.
Or may be as Explained by sankarshan,
"The notion was to create something like [mailto:request-fedora-media@fedoraproject.org] which would be back-ended by an RT. Upon a new request, the person sending the mail gets an auto-generated ticket and a copy of the same mail hits the freemedia list.
The freemedia contributors log in to the web-site/RT take the appropriate tickets and that is all there is to is."
ping? status?
Was just thinking about ping you :).[[BR]] [[BR]]
Installed and tested both TRAC and RT at my home machine.[[BR]] TRAC is way better and simpler.[[BR]]
What we need[[BR]]
A test instance of both TRAC and RT for testing (somewhere on publictest).[[BR]]
A mailing address, where people with mail their requests. And will get a ticket number for future reference.
Requests get logged as tickets.
Integration with FAS.[[BR]]
Allow everyone to view tickets. World readable.
Allow to close ticket where user is subscribed to freemedia group.
As discussed on 09/12/08 [[BR]]
It has been implemented and deployed at[[BR]]
https://fedorahosted.org/freemedia/.[[BR]]
Closing the ticket.
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