Currently we have a template in trac for outages.
(You can see it by starting to file a new ticket and change it's type to 'outage' and ask it to set default contents).
However, it has some issues we should fix:
It doesn't list all our services anymore. We should update it for all the services we control and advertize on apps.fedoraproject.org.
It's long and clunky. We should see if we could figure out a better way to organize it.
This could be created by a script rather than just being a static file. I made a single line script that lists all the url's in both data sources:
===== data.js ===== curl https://apps.fedoraproject.org/js/data.js | grep "http|name" | grep -v _url | grep -v description | tr -d '\n' | sed -e 's/\"//g' | sed -e 's/,//g' | sed -e 's/ //g' | tac | sed -e 's/name:/\n\n/g' | sed -e 's/url:/ - /g'
===== apps.yaml ===== curl http://infrastructure.fedoraproject.org/cgit/ansible.git/tree/roles/apps-fp-o/files/apps.yaml | grep "url:|name:" | grep -v _url | sed -e 's/- //g' | tr -d '\n' | sed -e 's/\"//g' | sed -e 's/,//g' | sed -e 's/ //g' | tac | sed -e 's/name:/\n\n/g'
Even so, looks like there are some services that lack url, so there could be grep'ed out using some more piped commands.
yeah, thats pretty long and clunky. ;(
Perhaps we could look at what other places do for outage announcements? Do they list all services, only affected services, or just try and explain so the user has to figure out?
I have investigated in IRC, websites with information regarding planned outages notifications and real-life examples of planned outages that it is better to only list affected services, specially if they are less than 10 services.
Sources: [[BR]] http://www.imowa.com.au/docs/default-source/wems/2015-04-14_wems_3-11patch3.pdf?sfvrsn=0 [[BR]] http://blog.dmoz.org/2010/07/02/dmoz-planned-system-outage-notification/ [[BR]] https://tsd.gmu.edu/services/service-management/upload/Management-of-Change-Events-and-Communications.pdf [[BR]] http://facilities.med.wustl.edu/wp-content/uploads/2014/05/Planned-and-Emergency-Outage-Guidelines-8-28-14.pdf [[BR]] http://californiacity.com/052411sceoutage.pdf [[BR]] https://www.torranceca.gov/PDF/Planned_Outage_Notification_March_31toApril6.pdf [[BR]] http://aggieworks.tamu.edu/messages/onp.pdf [[BR]]
Some notifications mention some services that are unaffected but may generate confusion, so maybe an hybrid would be okay.
ok, thanks for gathering that info. ;)
I've updated the template. :)
Thanks!
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